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Classification of Economic Activities rev. 2 (CZ-NACE)

Abbreviation	Name	Version	Valid from	Valid to	Family
CZ-NACE_KL	Classification of Economic Activities rev. 2 (CZ-NACE)	1	01.01.2008	09.09.9999	Activities

Classification Item:

Activities of call centres

Level	Code	Name
4	8220	Activities of call centres

Definition of item:

This class includes the activities of:
- inbound call centres, answering calls from clients by using human operators, automatic call distribution, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or address customer complaints
- outbound call centres using similar methods to sell or market goods or services to potential customers, undertake market research or public opinion polling and similar activities for clients

Correspondences

Classification of Economic Activities rev. 2 (CZ-NACE) - level 3 - Group	822	Activities of call centres
Classification of Economic Activities rev. 2 (CZ-NACE) - level 5 - Sub-class	82200	Activities of call centres

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Displayed on: 05.11.2024