DETAIL OF CLASSIFICATION ITEM

Classification: Classification of Products ver. 2008 (CZ-CPA)

Abbreviation: CZ-CPA_KL Version: 1 Validity: 01.01.2008 - 09.09.9999 Family: Products

Language version: EN

Classification level: 6

Item: 620230 - IT technical support services

Item's explanatory note:

This subcategory includes the provision of technical expertise to solve problems for the client in using software, hardware, or entire computer system, such as:
- the provision of customer support in using or troubleshooting the software
- upgrade services
- the provision of customer support in using or troubleshooting the computer hardware, including testing and cleaning on a routine basis and repair of IT equipment
- technical assistance in moving a client's computer system to a new location
- the provision of customer support in using or troubleshooting the computer hardware and software in combination
- the provision of technical expertise to solve specialised problems for the client in using a computer system, such as services of auditing or assessing computer operations without providing advice or other follow-up action including auditing, assessing and documenting a server, network or process for components, capabilities, performance, or security

This subcategory excludes:
- computer disaster recovery services, see 62.09.20

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Correspondences:
Classification of Products ver. 2008 (CZ-CPA) - level 5 - Category	62023	IT technical support services