DETAIL OF CLASSIFICATION ITEM

Classification: Classification of Economic Activities rev. 2 (CZ-NACE)

Abbreviation: CZ-NACE_KL Version: 1 Validity: 01.01.2008 - 09.09.9999 Family: Activities

Language version: EN

Classification level: 4

Item: 8220 - Activities of call centres

Item's explanatory note:

This class includes the activities of:
- inbound call centres, answering calls from clients by using human operators, automatic call distribution, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or address customer complaints
- outbound call centres using similar methods to sell or market goods or services to potential customers, undertake market research or public opinion polling and similar activities for clients

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Correspondences:
Classification of Economic Activities rev. 2 (CZ-NACE) - level 3 - Group	822	Activities of call centres
Classification of Economic Activities rev. 2 (CZ-NACE) - level 5 - Sub-class	82200	Activities of call centres